Frequently Asked Questions (FAQ)

Q: How many games are included?
A: The entire Pinball FX2 library consisting of over 60 games comes pre-installed. With the built in WiFi more games can easily be added. A complete list is available here.

Q: Can my machine play classic pinball and/or arcade games?
A: All of our machines are capable although the Vertigo will require the PC Powerhouse upgrade to play the classic pinball games.

Q: How do I get the classic pinball and/or arcade games on my machine?
A: We do the hard part for you!! We setup the entire front end software so that you can download a few files and be playing the classic games in no time!! To get your games we recommend going to www.VPuniverse.com and watching/reading their tutorials. We also have a toll free tech line to help guide you through so have no fear!! You will be up and running before you know it.

Q: Can I play The Pinball Arcade by Farsight Studios?
A: Yes you can through Steam with a plugin called the NoEx Free Camera Mod. It will launch, auto rotate and position the DMD in the proper places. It’s a free plugin.

Q: How hard is it to setup my new machine?
A: It’s super easy and should take you less than an hour but does require 2 people. Please watch our unboxing video here.

Q: What is the warranty on my new machine?
A: All of VPcabs machines have a full 1 year parts and labor warranty. In the unlikely event that you need service we will normally be able to walk you through it over the phone and send parts if needed. If not we will hire a local computer tech in your area for service!

Q: What are The Wizard dimensions and weight?
A: The Wizard weighs approximately 180 lbs depending on options and is 75.5” Tall, 48” Long, 22” Wide Body & 30” Wide Head.

Q: What are The Vertigo dimensions and weight?
A: The Vertigo weighs approximately 125 lbs depending on options and is 76.5” Tall, 20” Wide, 25.25” Deep.

Q: What are The Classic dimensions and weight?
A: The Classic weighs approximately 170 lbs depending on options and is 75.5” Tall, 48” Long, 22” Wide Body & 30” Wide Head.

Q: What are The Mini dimensions and weight?
A: The Mini weighs approximately 95 lbs and is 64” Tall, 35” Long, 16.5” Wide Body & 21” Wide Head.

Q: How long does it take for me to get my machine?
A: Typical ship time is 4-6 weeks. Please email us for an up to date estimate.

Q: Do you offer custom graphics / colors?
A: Yes! Check out our Custom page for details.

Q: Can you nudge the ball?
A: Our Wizard machine comes standard with analog nudging. Just shake the cabinet and the ball moves!! All other models have digital nudging using the secondary flipper buttons on the cabinet.

Q: Can your machines be coin operated?
A: All of our machines are “home use only” meaning they are not designed to be used to take coins in a commercial establishment. There are however working coin doors available if you just love hearing that quarter drop through the slot!!
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